FAQS

DO YOU CREATE CUSTOM GIFT SETS?

Yes! If you have an idea in mind, I am always happy to co-ordinate to achieve your goal. I am always happy to bundle candles and make custom stickers to decorate your candle.

WHAT IS YOUR RETURN POLICY?

Not all home made candles are made perfectly, they will often have imperfections but if you are unhappy with your order I am happy to send a replacement at no extra cost. If there is anything wrong with your candle (wrong scent, size or you think it doesn't at all fit your expectations) I am happy to refund your order minus shipping.

WHY IS SHIPPING SO DARN EXPENSIVE?

As I am starting out as a small buisness, I am shipping through AusPost with their flat rate mailers. These mailers cost a minimum of $13 to ship items under 5kg. For larger orders, it becomes more expensive so I have created a flat rate shipping charge to accommodate for all.

DO YOU OFFER INTERNATIONAL SHIPPING?

Currently we do not offer international shipping

CAN I REQUEST A SCENT YOU DON'T HAVE IN STOCK?

Yes! I am always happy to expand my range of scents as I create more candles. Email us at oopsiedaisycandleco@gmail.com to request different scents and I can email you if and when we receive them.

I HAVE A QUESTION THAT ISN'T LISTED HERE

Please email me at oopsiedaisycandleco@gmail.com or contact me on my socials and I will answer any and all questions for you!